The player was not willing to cooperate with further resolving the issue and requested to close the complaint without providing us with required additional documents. The player from Greece had made a deposit to NineCasino for the first time, but the funds were withdrawn from his bank account and not credited to his casino account. Despite numerous complaints and provision of documentation, the casino had claimed to have returned the money, but after a month, the player had not received it. The casino had requested additional information from the player to process the refund, however, the player expressed frustration and lack of trust in the casino. He decided not to cooperate further and stopped responding, leading us to reject the complaint due to lack of communication from the player’s side. The delay was initially attributed to normal processing times and potential KYC verification.
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The casino had not enabled alternative withdrawal methods or currencies. The issue was resolved by allowing the player to withdraw funds via cryptocurrency after making a deposit and wagering it. The casino confirmed that Colombian pesos (COP) could not be enabled, but the player could continue withdrawing in cryptocurrency. The player from North Rhine-Westphalia has submitted a withdrawal request less than two weeks prior to contacting us. https://www.gambling360.com/australia/casino-reviews/ The player from Italy is experiencing difficulties withdrawing his funds because the transaction to the preferred payment method has been declined. The player from North Rhine-Westphalia submitted a withdrawal request less than two weeks prior to contacting us.
- The issue was resolved when the casino completed the payment, confirming that the player had received the funds.
- The player from Ontario had requested a withdrawal prior to submitting their complaint.
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- The player had expressed frustration over the inability to verify his account and lack of response from the casino.
- The player from Greece had attempted to withdraw a total of 1500 euros, but the money was never received even though it had been removed from the account.
We asked the player to keep us updated, but he stopped responding, leaving us with no choice but to close his complaint as ‘Rejected’. The player from Spain deposited 50€ in 888 Casino and won 400€ in a game of Quantum Roulette. However, after attempting to withdraw winnings, their account was disabled due to a card transaction issue.
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While some may yarn about which casino tops the charts in Australia, Ricky Casino certainly throws its hat in the ring with confidence. Its commitment to player satisfaction is evident in its round-the-clock customer support, a breeze of a mobile experience, and a commitment to transparency and security. This platform isn’t just a chip off the old block; it’s a full house where the quintessential Aussie punter can find both a fair dinkum game and a fair go. Since its debut in 2017, King Billy has carved out a royal niche in the Aussie online casino scene, rolling out a treasure trove of over 5,000 games. This kingdom of chance is powered by top-drawer game smiths like Betsoft and Yggdrasil, ensuring a regal gaming experience. While there are regulations in place (because where’s the fun without a bit of rule-setting?), they’ve paved the way for a booming online casino culture.
It was clarified that the misunderstanding regarding the wagering requirements had stemmed from separate rules for bonus and deposit wagering, which the player had fulfilled. The Complaints Team closed the dispute after confirming that the player had received his winnings. The player from Ireland faced ongoing issues with OctoCasino, where his account was closed after he requested a withdrawal of 5167€.
